Question 1

Do you have the Visit Britain / Visit England 'We're Good to Go' standard?

Accepted Answer

Yes, we have been approved and proudly display the mark.   ‘We’re Good To Go’ has been unveiled as a nationwide industry standard and consumer mark to provide a ‘ring of confidence’ for domestic tourism as the sector reopens in July. The mark demonstrates that businesses are adhering to respective government and public health guidance, have carried out a COVID-19 risk assessment and checked that they have the required processes in place.

Question 2

Can we make a new booking at Lamorna?

Accepted Answer

Yes, we are accepting new bookings. Check availability / bookings

Question 3

Is our booking still in place?

Accepted Answer

Yes, we are welcoming guests back to beautiful St Ives for the 2021 season. As long as it is legal and you are healthy and able to safely travel at this time, it will be cleaned and prepared ready for your arrival as planned.

Question 4

What is your cleaning procedure?

Accepted Answer

The well-being of our guests is always at the forefront of our minds and, following the Coronavirus outbreak, this has become even more important.   We are following all up to date environmental health department guidelines when cleaning and preparing the accommodation and have joined the Visit Britain 'Stay Safe' charter mark campaign.   The Escape to St Ives housekeeping team have a cleaning regime in line with government guidelines, which will mean changeovers will now take longer. What this means to you is that check-in times will be later and check-out earlier.    Escape to St Ives COVID-19 page   The latest Government information can be found on the Public Health England COVID-19 website.

Question 5

Are cafes, pubs and restaurants open?"

Accepted Answer

This is obviously a very fluid situation so we advise you to call ahead to avoid disappointment.   Pubs and restaurants in St Ives are required to follow the UK Gorevnment advise and guidance in line with the current COVID tier status.

St Ives Restaurants, bars and cafés

Question 6

What if I develop symptoms during my holiday?

Accepted Answer

You can check your symptoms with the NHS 111 online 'Check your symptoms' website   As a reminder, the main symptoms are: high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal Most people with coronavirus have at least one of these symptoms. If you develop symptoms during your stay please alert us on 07741 499395.   We are sorry but in order to protect our staff and other guests, you will not be able to self isolate at Lamorna

Question 7

What if you are unable to travel

Accepted Answer

These are uncertain times and so if you are unable to travel due to government restrictions then we would be very happy to rearrange your holiday dates. St Ives depends on tourism and is full of small businesses like ours so of course we would be delighted to welcome you another time.

Please see our standard terms and conditions with regards to cancellation in other situations.

Question 8

Can I speak to someone about our holiday booking?

Accepted Answer

We understand this is a very difficult time, and our team at Escape to St Ives would be more than happy to speak with you regarding your holiday.
 Tel. 01736 796198

Question 9

Where can I find out more information about Coronavirus?

Accepted Answer

To find out more about Coronavirus and read the most recent advice from our Government, we would advise you to visit: https://www.gov.uk/coronavirus   Further information: St Ives Emergency Plan Town Information Guide Escape to St Ives COVID-19 information

The Visit Britain / Visit England industry standard & consumer mark