Lamorna

What is your cleaning procedure?

The well-being of our guests is always at the forefront of our minds and, following the Coronavirus outbreak, this has become even more important. We are following all up to date environmental health department guidelines when cleaning and preparing the accommodation and have joined the Visit Britain 'Stay Safe' charter mark campaign. The Escape to St Ives housekeeping team have a cleaning regime in line with government guidelines, which will mean changeovers will now take longer. What this means to you is that check-in times will be later and check-out earlier. Escape to St Ives COVID-19 page The latest Government information can be found on the Public Health England COVID-19 website.

Is our booking still in place?

Yes, from July we will be welcoming guests back to beautiful St Ives. As long as you are healthy and able to safely travel at this time, it will be cleaned and prepared ready for your arrival as planned.

Are cafes, pubs and restaurants open?

New Covid-19 secure guidance for the hospitality sector means pubs and restaurants will be able to reopen in England from 4 July, provided they meet government criteria for keeping staff and customers as safe as possible.

This is obviously a very fluid situation so we advise you to call ahead to avoid disappointment.

St Ives Restaurants, bars and cafés

What if I develop symptoms during my holiday?

You can check your symptoms with the NHS 111 online ' Check your symptoms' website As a reminder, the main symptoms are:

• high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

What if you are unable to travel

These are uncertain times and so if you are unable to travel due to government restrictions then we would be very happy to rearrange your holiday dates. St Ives depends on tourism and is full of small businesses like ours so of course we would be delighted to welcome you another time.

Please see our standard terms and conditions with regards to cancellation in other situations.

Can we make a new booking at Lamorna?

We are currently only able to accept new bookings where the arrival date occurs on or after Saturday 4th July 2020. We will of course continue to monitor the situation and so this may be subject to change.

Can I speak to someone about our holiday booking?

We understand this is a very difficult time, and our team at Escape to St Ives would be more than happy to speak with you regarding your holiday.
Tel. 01736 796198

Where can I find out more information about Coronavirus?

To find out more about Coronavirus and read the most recent advice from our Government, we would advise you to visit: https://www.gov.uk/coronavirus Further information:

• St Ives Emergency Plan
• Town Information Guide
• Escape to St Ives COVID-19 information

Do you have the Visit Britain / Visit England 'We're Good to Go' standard?

Yes, we have been approved and proudly display the mark. ‘We’re Good To Go’ has been unveiled as a nationwide industry standard and consumer mark to provide a ‘ring of confidence’ for domestic tourism as the sector reopens in July. The mark demonstrates that businesses are adhering to respective government and public health guidance, have carried out a COVID-19 risk assessment and checked that they have the required processes in place.