The Visit Britain / Visit England industry standard & consumer mark
What is your cleaning procedure?
Is our booking still in place?
Yes, from July we will be welcoming guests back to beautiful St Ives. As long as you are healthy and able to safely travel at this time, it will be cleaned and prepared ready for your arrival as planned.
Are cafes, pubs and restaurants open?
New Covid-19 secure guidance for the hospitality sector means pubs and restaurants will be able to reopen in England from 4 July, provided they meet government criteria for keeping staff and customers as safe as possible.
This is obviously a very fluid situation so we advise you to call ahead to avoid disappointment.
St Ives Restaurants, bars and cafés
What if I develop symptoms during my holiday?
high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
What if you are unable to travel
These are uncertain times and so if you are unable to travel due to government restrictions then we would be very happy to rearrange your holiday dates. St Ives depends on tourism and is full of small businesses like ours so of course we would be delighted to welcome you another time.
Please see our standard terms and conditions with regards to cancellation in other situations.
Can we make a new booking at Lamorna?
Can I speak to someone about our holiday booking?
We understand this is a very difficult time, and our team at Escape to St Ives would be more than happy to speak with you regarding your holiday.
Where can I find out more information about Coronavirus?
Do you have the Visit Britain / Visit England 'We're Good to Go' standard?
Yes, we have been approved and proudly display the mark.